Refund Policy

At Shaklyraxar.world, we stand behind the quality of our Ulveno products and are committed to your satisfaction. This Refund Policy explains the conditions under which you may request a refund or return, the process to do so, and your rights as a customer. We encourage you to read this policy carefully before making a purchase.

1. Contact Information

For any refund or return inquiries, please contact us using the details below. We aim to respond to all requests within one to two business days.

2. Satisfaction Guarantee

We offer a satisfaction guarantee on our Ulveno products. If you are not fully satisfied with your purchase, you may be eligible for a refund or exchange within the timeframe and conditions set forth in this policy. Our goal is to ensure that every customer has a positive experience with our products.

3. Eligibility for Refunds

To be eligible for a refund, the following conditions must generally be met:

• You must contact us within 30 days of the delivery date to initiate a refund request.
• The product must be unused (sealed) or used minimally. For opened products, at least 50% of the contents must remain.
• You must provide your order number, the email address used for the order, and a clear reason for the refund request.
• The product must not have been damaged due to misuse, improper storage, or circumstances within your control.
• Refund requests must be made by the original purchaser.

4. How to Request a Refund

Follow these steps to submit a refund request:

1. Send an email to admin@shaklyraxar.world with the subject line "Refund Request - [Your Order Number]".
2. Include the following information in your email:
   • Your full name and the email address used for the order
   • Order number (found in your confirmation email)
   • Reason for the refund request
   • Photos of the product if applicable (e.g., for damaged or defective items)
3. We will review your request and respond within 5 business days with instructions.
4. If your refund is approved, we may ask you to return the product. We will provide a return label where applicable, or you may need to ship the product at your expense depending on the circumstance.

5. Refund Process and Timeline

Once your refund request is approved:

• You may be required to return the product to us. We will provide return instructions and, where applicable, a prepaid return label.
• Refunds are processed within 5 to 10 business days after we receive the returned product (if return is required) or after approval (if return is not required).
• Refunds are issued to the original payment method used for the purchase.
• Please note that your bank or payment provider may take additional time to process and reflect the refund in your account.

6. Situations Where Refunds May Be Declined

We may decline a refund request in the following situations:

• The return period (30 days from delivery) has expired.
• The product has been fully used, opened and largely consumed, or the seal has been broken and more than 50% of the product has been used.
• The product was damaged due to customer misuse, improper storage, or handling after delivery.
• Fraudulent or abusive claims are suspected.
• The request does not include sufficient information for us to verify the order.
• You have already received a refund for the same order.

7. EU Consumer Rights (Right of Withdrawal)

If you are a consumer in the European Union, you have the right to withdraw from a distance contract within 14 days of receiving the goods, without giving any reason. To exercise this right, you must inform us of your decision by a clear statement (e.g., email). The withdrawal period expires 14 days after the day on which you acquire physical possession of the goods.

To meet the withdrawal deadline, it is sufficient for you to send your communication before the 14-day period has expired. If you withdraw, we will reimburse you for all payments received from you, including delivery costs (except for supplementary costs arising from your choice of a delivery type other than the least expensive standard delivery). We may make a deduction from the reimbursement for loss in value of the goods resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods.

8. Exchanges

In some cases, we may offer an exchange instead of a refund. For example, if you received the wrong product or a defective item, we may send you the correct or replacement product. Exchanges are subject to product availability and our discretion. Contact us to discuss exchange options.

9. Partial Refunds

In certain circumstances, we may offer a partial refund rather than a full refund. This may apply when:

• The product is partially used but you are unsatisfied.
• There is minor damage that does not affect the product's usability.
• You have used a promotional discount and the refund is calculated accordingly.

10. Damaged or Defective Products

If you receive a damaged or defective product, please contact us immediately with photos of the damage or defect. We will arrange for a replacement or full refund at no additional cost to you, including covering return shipping when applicable. We take product quality seriously and will resolve such issues promptly.

11. Shipping Costs

Original shipping costs are generally non-refundable unless the return is due to our error (e.g., wrong item shipped, defective product). Return shipping costs may be your responsibility unless otherwise specified in our response to your refund request. For EU consumers exercising the right of withdrawal, we will reimburse standard delivery costs.

12. Contact Us

For any questions about this Refund Policy or to initiate a refund or return: